Questions and Answers
What is a CISS and how does it work?
The CISS (Continuous Ink Supply System) can provide significant cost saving to home inkjet printing. Quite simply it provides a continuous supply of ink to the printer. The system is complete with its' own cartridges and pre-filled ink reservoirs. Our custom cartridge draws the required amount of ink from the reservoirs as needed. you use the 100mls of ink in the reservoirs, you simply refill it over and over again using our refill ink
How much will I save by using a CISS?
That depends how much you print. Obviously, the more you print the more you will be saving. Consider it this way, in our smallest set of replacement inks (100ml of each colour), there is approximately 10 times more ink than a single set of cartridges. Now add the dollars to the equation and you get 9 times more ink for the cost of one set of OEM cartridges.
How do your inks compare to Epson & Canon?
We use high grade UV dye inks manufactured from USA, Germany and Japan. These inks are manufactured under contract for us according to our requirements and specifications. These ARE NOT GENERIC INKS. The print quality of our CISS are just as good as using inkjet cartridges. Our ink is micro filtered to 0.2 um to ensure stable and fluent printing and prevent head blockages (print heads in Epson approximately 9um). Our premium inks have high end UV absorber components which prolong ink life and durability. This means that printed pictures do not fade at the same rate as standard generic inks. Cheap inks tend to use chemical carrier fluids which damage your printer and use excessive alcohol carrier fluids. Generally these inks are not filtered correctly which causes physical blockages to your print heads which can lead to overheating and permanent print head damage. Using top grade raw materials from USA, Germany and Japan ensures a wide colour gamut and vivid output. We have invested a great deal of development and money to ensure our quality of CISS units and Inks is as high as possible. This is our sole business and we specialize in CISS units. We do not stock low quality cheap CISS units or inks. We have trialled them while developing our unit and we have found that they are just not reliable. Poor Ink quality leads to damaged print heads.
Are all Ink Systems the Same?
Absolutely not. There is a great deal of difference between CISS units available in the market today. Some are simply imported copies of reasonable CISS units using low grade inks and components. These tend to be unrelaible and require high maintenance as well as not being condusive to long term use . In our testing we found that units (particularly those imported from Asia) had a tendency to contain ink that has a high alcohol base. This leads to tube blockages and can cause damage to the print heads. The cartridge design on other units tend only to have a single head seal or rubber style seal which leak over time. We have developed our cartridges to ensure ink flow is even and consistent. We also use a high gauge silicone tubing rather than traditional PVC tubing, which restricts ink flow in colder weather. This results in poorer quality imaging. Our cartridges contain micro filters (x2 strictly 1~2 um) which are designed to prevent any impurities from reaching the print head (generally 9um). Don't be fooled by cheap imitations. Basically you get what you pay for.
It has also come to our attention from our customers that a few sellers are listing very misleading information about their systems as well as openly distributing our instruction manuals purporting them to be their own particularly on Ebay. Our R&D team spend considerable time ensuring the CISS systems you purchase from Rihac have been fully tested and we prepare instruction manuals to ensure trouble free fitting and problem solving. We encourage competition however we are finding more and more sellers simply duplicating our information which does not relate to their respective products. If you happen to be sent copies of our manual or believe information you have received is misleading or fraudulent we encourage you to contact Rihac to prevent this type of activity.
Please note: Our inks and CIS Systems are not manufactured by Epson, Brother, HP or Canon. All brand names and trademarks are the property of their respective holders and are used for reference only.
CISS Systems (390) 
