Shipping & Returns
All orders placed before 3:00 pm (AEST) on regular business days will be shipped on the same day where possible (provided payment has been received). If we can beat the mail/shipping deadlines for the day, we TRY to process ALL orders on the day they are placed. All orders placed on public holidays and on weekends will be shipped the next business day.
Order ConfirmationShipping and delivery date estimates will appear in the order confirmation. Delievery times provided during checkout are estimates only and are provided by Australia Post. Rihac ensure all orders are dispatched promptly but are not responsible for delays in delivery outside our control.
Handling ChargesAll orders are subject to a $2 handling fee which is included in the order shipping total.
Regular Shipping (AU Only)All internal Australian orders are shipped via Australia Post Regular Parcel Post unless otherwise specified/requested.
Express eParcel Shipping (AU Only)Orders shipped via Australia Post Express guaranteed faster service than regular post . The network operates interstate between Australia’s capital cities (except Darwin) and some major centres. The Express Post network covers 80% of Australian business addresses, private addresses and post offices boxes. Delivery outside this network will receive the fastest possible delivery using existing transport links. tracking provided & Signature require upon delivery
For orders shipped to locations outside Australia rihac utilise Australia Post Airmail or Quantium Solutions as division of Speed post. Postal rates vary depending on country and an estimate is provided during checkout. These estimates are provided by Australia Post and estimate arrival to the particular country. Internal shipping times can vary greatly depending on particular countries internal customs and mail services.
OYour packages may be subject to the customs fees and import duties of the country to which you have your order shipped. Customs, Duties, Brokerage Fees, Taxes and other fees associated with importing products for international orders will be the sole responsibility of the customer. Please note we do not have any control over the fees charged to you. Any customs or duty charges are the responsibility of the recipient.
Understanding The Rihac Returns Policy
Rihac are committed to ensuring our customers receive the best products and service possible. If for some reason you are having difficulties with our products or require an item to be returned under warranty, for repairs, exchange or replacement please ensure to follow the instructions on how to do so below;
If you have any questions, please speak to a Customer Service representative by phoning (03) 9005 5555 or emailing firstname.lastname@example.org.
Damaged or Incorrectly Shipped Products
If in the unlikely event your product is damaged in transit or incorrectly shipped please ensure to contact our Customer Service staff. To ensure a speedy and accurate return, we request that your product/s be returned to us within 14 days of purchase.
Please ensure the following information can be found within your along with the original purchase receipt or a return authorisation number which can be received by contacting customer service.
- The full name and contact details of original purchaser
- Invoice number / order number or Return authorisation number
- Product to be returned, exchanged or repaired
- A detailed reason for return
The returned product will be tested and you will be contacted to organise a return or refunded within 7 working days of receipt into our warehouse.
If we determine that the product is defective, we will issue a credit for the original purchase price, provide you with a full refund or replace the product at our descression.
If you receive a product that is damaged in transit from us to you, you should:
- refuse to accept delivery of the product,
- direct the courier to "Return goods to sender" and
- notify our Customer Service staff immediately.
If you have already accepted delivery, and then notice that the product appears to have been damaged in transit, you should notify our Customer Service staff immediately.
If your product is in full working condition or any defects or damage were caused after you took receipt of the product, it will be returned to you and you will be invoiced a processing fee and any freight costs associated with the return. These invoiced amounts will be payable within 30 days of receipt of invoice.
If we decide that the product is defective, we will issue a credit for the original purchase price of the product and associated freight costs.
If you receive a product that is incorrectly shipped (different to the one you ordered), we will arrange for the product to be collected from you.
If we find that the product was shipped correctly (for example, where you have ordered the wrong product by mistake), it will be returned to you and you will be invoiced a processing fee and any freight costs associated with the return. These invoiced amounts will be payable within 30 days of receipt of invoice.
If the product was incorrectly shipped please return the product and contact us directly with proof of postage. We will ensure the correct item is dispatched immediately to ensure you receive it in a timely manner along with compensation of the return postage.
If you have a product you feel is faulty or not as described, please contact us directly receive a Return Authorisation Number.
Please ensure to secure your products correctly as per our instruction when you receive your return authorisation number. We will not accept responsibility for products which have been poorly packed and damaged whilst in transit back to us.
Please place a short name with your return address and contact number to the address as follows:
Rihac Digital Solutions Unit 1 76-80 Hampstead Road Maidstone, Victoria 3012
Please ensure to include with your product a copy of the original invoice, or other proof of purchase. If proof of purchase can not be provided we may not be able to provide you with a refund for your purchase. We will however ensure to provide you with an exchange or credit to the full value of the product purchased.
RIHAC are not responsible for the return postage cost if the item is neither faulty or incorrectly supplied. Rihac will return the item at their cost upon repair or replacement of the item. If the item is to be exchanged due to error on the buyers behalf, postage charges will apply.
If we are unable to detect a fault with the product in question, the fault is due to ware and tear or due to incorrect installation of the product, we will offer you a repair or replacement part.
If the product in question has been damaged due to user error or ware and tear the rihac will provide you with a quote on repairs and contact you prior to commencement of the works.
Once repairs are carried out, we will return the product to you via Australia post. For items which do not fit the above criteria or are not covered by our general warranty payment for works carried out along with postage will be charged prior to dispatch.
Processing Credits / Refunds
Rihac will do there best to issue a credit note, exchange or refund within 7 days of receiving the returned product. If a credit note has been issued, this will be valid for use for 1 year from the date upon the credit note. If an exchange has been provided the item will be send out immediately upon approving the return. Cash refunds will not be offered. Refunds will be provided via cheque, Visa/Master Card or Directly deposited into your nominated bank account.